Shopping Basics
We personally select all our products from antique and vintage fairs, markets and shops. We also go to auctions and regularly visit charity shops. All this takes time, dedication and knowledge.
We bring them back to ATLT HQ and clean, occasionally make necessary repairs, and enhance the treasures. We do as much research as possible about history, usages, dates, etc. and then take care photographing, describing and measuring them, to be listed on the website.
All our items are either vintage or antique so we try to be very honest and transparent about the condition of them, give as much information as possible, and show in photos any flaws.
We really try to give a lot of information in our descriptions, measurements, etc, but please feel free to get in touch with any queries or more details regarding our products. We will try to get back to you as soon as possible ….
Unfortunately we do not, because of the fragility of our items. We have found that international postal and courier systems are unreliable and damage is more likely so we have made the difficult decision to only deliver within the UK.
We have, in the past, sent an item to a UK address of a friend or relative, for them to then send onto an international recipient at their own cost and responsibility.
We generally always wrap our items in tissue paper, with a sticker (unless it’s a really large or difficult shape). We are happy to put in a personal message, if you want to send as a gift directly, on one of our ATLT postcards .
Please note we will still use repurposed boxes – such as Amazon boxes, etc, for the actual posting.
Payments
Payment is via Woo Commerce/Stripe, this includes Applepay.
Shipping & Returns
We use Royal Mail Second Class postage as our standard delivery for the majority of our items. You can upgrade to First Class, for an additional fee of £1.50, during checkout. Larger items are normally sent by Evri or other courier services.
For items over £100 we offer free Special Delivery via Royal Mail or next day courier services.
As always, please get in touch if you have any queries regarding the delivery service, or special requests, such as an urgent next day or courier service and we can get a quote for this additional service.
We try, wherever possible, to use repurposed boxes and packaging. Not only is it doing our bit for the environment, because of the diversity of size and shape of our one off products we can’t standardise our box sizes.
We take pride in packaging everything very carefully to survive the postal system. However, accidents may occur, which is beyond our control. Please contact us with any issues or damage that have occurred during transit. We are here to help.
Cancellation or changes can be made up to the point of sending, however be warned we do despatch quite promptly. You will receive an email when the item has been despatched.
We do offer refunds for faulty goods, once proof of damage is sent. Please contact us immediately.
If you change your mind on a product, we will refund you upon receipt of the returned product (in the same condition as we sent it), the return postage costs are the responsibility of the customer.